Privacy Policy

1. Introduction

At Shri Balaji Cabs (accessible at shri-balaji-cabs.in), we are deeply committed to safeguarding the personal privacy of our passengers, visitors, and website users. This Privacy Policy outlines our procedures regarding the collection, handling, storage, and protection of information when you browse our site, request fare quotes, or book car rental services with us.

By using our website or providing information via our booking forms, phone calls, or WhatsApp conversations, you consent to the data practices described in this policy.

2. Information We Collect

We only collect information that is strictly necessary to arrange, coordinate, and fulfill your taxi and car rental requirements:

A. Personal Contact Details

• Full Name: To identify the passenger and create booking records.
• Mobile Number: To send instant booking confirmations, chauffeur assignment details, and coordinate pickups.
• Email Address (Optional): If provided, for sending official invoices and trip receipts.

B. Travel & Booking Details

• Pickup & Drop Locations: Addresses, landmarks, airport terminals, or railway stations necessary to dispatch your driver.
• Travel Dates & Times: Scheduled reporting timestamps for timely dispatch.
• Preferred Vehicle Type: Selection of Sedan (Dzire/Etios), MPV (Ertiga), SUV (Innova Crysta), or Tempo Traveller.
• Special Instructions: Any additional requirements such as extra luggage space or infant seating.

C. Automatic Technical Data

When you browse our website, our server logs standard technical data such as browser type, device type, approximate IP location, and page visit duration to ensure website security and performance.

3. How We Use Your Data

We use the collected information exclusively for legitimate travel operations and service fulfillment:

• Cab Dispatch & Driver Coordination: To connect you with your designated chauffeur and ensure on-time arrival.
• Booking Confirmation & Updates: Sharing trip status, vehicle registration numbers, and driver contact numbers via WhatsApp or SMS.
• Customer Assistance: Providing 24x7 operational backup, emergency assistance, and answering travel inquiries.
• Billing & Invoicing: Generating transparent fare calculations, toll summaries, and payment receipts.
• Service Quality Improvement: Analyzing trip feedback to maintain the highest vehicle safety and cleanliness standards.

4. Information Sharing & Disclosure Policy

Your trust is paramount. Shri Balaji Cabs does NOT sell, rent, lease, or trade your personal information to any third-party advertisers or marketing agencies under any circumstances.

We only share necessary trip data with the following authorized parties under strict confidentiality:

• Assigned Drivers & Chauffeurs: We share your name, pickup address, drop location, and contact number solely with the driver allocated to your trip to facilitate pickup and navigation.
• Emergency & Roadside Assistance Providers: In the rare event of vehicle breakdown or medical emergency, relevant location details may be shared with rescue/repair partners.
• Legal & Regulatory Authorities: If required by Indian law, law enforcement requests, court orders, or state transport regulations.

5. Data Protection & Security Measures

We implement robust technical and operational measures to protect your personal details against unauthorized access, loss, misuse, or alteration:

• Secure Transmission: All data transmitted on shri-balaji-cabs.in is protected using industry-standard SSL (Secure Sockets Layer) encryption.
• Restricted Access: Passenger contact numbers and trip itineraries are accessible only by authorized dispatch staff on a need-to-know basis.
• Data Retention: We retain trip logs only as long as necessary for administrative, legal, tax, and accounting record-keeping requirements.

6. Cookies & Tracking Technologies

Our website may use standard cookies (small text files placed on your device) to:

• Remember user interface preferences and enhance page loading speeds.
• Analyze overall website traffic patterns through privacy-friendly analytics tools.

You can choose to disable cookies through your individual browser settings; however, certain interactive website features may operate with reduced functionality.

7. Third-Party Integrations & Links

Our website utilizes trusted third-party integrations to enhance your booking experience:

• WhatsApp Business API: When you click to book or enquire via WhatsApp, your interactions are subject to WhatsApp's standard end-to-end encryption and privacy policy.
• Telephone Dialers: Clicking our call buttons connects directly to our customer support desk via your device's native phone application.

We are not responsible for the privacy practices of external third-party sites that may be linked on our platform.

8. Your Rights & Control Over Information

As a valued passenger, you have full control over your personal data under applicable Indian data protection laws:

• Access & Review: You may request a copy of the personal details stored with us for your past bookings.
• Correction & Updates: You have the right to request updates or corrections to any inaccurate phone number or address details.
• Data Erasure: You can request the removal or anonymization of your past contact records from our operational databases after trip completion, provided there are no pending dues or statutory obligations.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect modifications in our travel services, technologies, or relevant legal requirements. Any revisions will be published on this page with an updated "Last Updated" timestamp. We encourage you to review this page periodically.

10. Contact Us for Privacy Concerns

If you have any questions, suggestions, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us: