Terms & Conditions

1. Agreement to Terms

Welcome to Shri Balaji Cabs (accessible via shri-balaji-cabs.in). By accessing our website, initiating a booking via call, WhatsApp, online inquiry form, or utilizing any of our taxi, car rental, and tour travel services, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please refrain from using our booking services. These terms constitute a legally binding agreement between you (the "Customer" or "Passenger") and Shri Balaji Cabs.

2. Booking & Confirmation Policy

We strive to make your cab reservation fast, transparent, and hassle-free:

• Reservation Channels: Bookings can be initiated through our official website booking form, phone calls to +91 9288411600, or our official WhatsApp channel.
• Booking Confirmation: A booking is considered confirmed once our operational team verifies vehicle availability and shares trip confirmation details (including vehicle type, pickup time, and agreed tariff) with you.
• Driver & Vehicle Allocation: The assigned driver's contact number and vehicle registration details are typically dispatched via SMS or WhatsApp 1 to 2 hours prior to your scheduled pickup time.
• Advance Bookings: For long-distance outstation routes, multi-day pilgrimage Yatras, or high-demand festive seasons, an advance token payment may be required to secure vehicle allocation.

3. Fares, Tolls, Taxes & Extra Charges

At Shri Balaji Cabs, we take pride in complete pricing transparency. Our fare calculation criteria are clearly established:

• Base Rate & Kilometers: For outstation trips, billing is calculated on a per-kilometer basis subject to a minimum daily running kilometer limit (e.g., standard 250 km/day for outstation round trips), or an agreed fixed package rate.
• Toll Taxes & State Border Permits: Unless explicitly quoted as an "all-inclusive package," toll fees, inter-state entry taxes, and commercial municipal permits are payable by the customer on an actual basis or via Fastag summary.
• Parking Fees: Airport parking, railway station parking, and monument/hotel parking charges are to be paid directly by the passenger at the respective locations.
• Driver Night Allowance: If a journey extends beyond 10:00 PM or requires an overnight stay for the chauffeur, a standard nominal driver night allowance applies.
• Extra Kilometers / Extra Hours: In local rental packages (e.g., 8 Hr / 80 Km), any extra usage beyond the contracted limits will be charged at the standard extra hourly and per-km rate.

4. Cancellation & Refund Policy

We understand that travel plans may change unexpectedly. Our cancellation policy is designed to be fair to both passengers and our drivers:

• Cancellation by Customer (More than 6 Hours Before Pickup): Cancellations made at least 6 hours prior to the scheduled pickup time incur zero cancellation fee. Any advance deposit will be refunded or credited towards future travel.
• Late Cancellation (Less than 6 Hours Before Pickup): If a booking is cancelled within 6 hours of pickup, or if the driver has already been dispatched to your pickup location, a nominal driver compensation / cancellation charge may apply.
• No-Show: If the passenger is unavailable at the designated pickup address without prior notice after 45 minutes of scheduled time, the booking will be treated as a No-Show and the token advance will be forfeited.
• Cancellation by Shri Balaji Cabs: In the rare event that we are unable to provide a vehicle due to unforeseen operational hurdles, you will receive a 100% full refund immediately with our sincere apologies.
• Refund Processing: Approved refunds are credited back to the original payment source (UPI, Bank Transfer, or Wallet) within 3 to 5 business days.

5. Passenger Conduct & Responsibilities

To ensure a safe, comfortable, and pleasant trip for all parties:

• Seating Capacity Compliance: Passengers must adhere strictly to the legal seating capacity of the vehicle booked (Sedans: Max 4 Passengers; Ertiga: Max 6; Innova: Max 7; Tempo: As per booked capacity). Overloading is prohibited under motor vehicle laws.
• Prohibited Substances: Smoking, consumption of alcohol, carrying illicit drugs, contraband, or flammable/hazardous materials inside the vehicle is strictly prohibited.
• Luggage & Valuables: Passengers are responsible for safeguarding their personal belongings, cash, electronics, and jewelry. While drivers take utmost care, Shri Balaji Cabs is not liable for items left behind or damaged due to negligence.
• Respectful Conduct: Courteous behavior towards the chauffeur is expected at all times. Any misconduct, abusive behavior, or forcing the driver to violate traffic rules (overspeeding, illegal parking) will result in immediate termination of the trip without refund.

6. Vehicles, Chauffeurs & Breakdown Support

We maintain strict vehicle safety and hygiene standards:

• Vehicle Condition: All cabs in our fleet (Swift Dzire, Etios, Ertiga, Innova Crysta, and Tempo Travellers) are clean, fully air-conditioned, commercially insured, and regularly serviced.
• Air Conditioning: AC will operate continuously throughout the journey. However, in steep hill terrains or while vehicle is parked/idling, AC may be temporarily moderated to preserve engine efficiency.
• Breakdown Assistance: In the rare event of a mechanical breakdown during transit, Shri Balaji Cabs will promptly arrange an alternate replacement vehicle or coordinate immediate repairs to ensure minimal disruption to your journey.

7. Route Delays & Force Majeure

While our drivers make every effort to reach pickup spots 15 minutes before schedule and select the fastest routes, Shri Balaji Cabs cannot be held liable for travel delays caused by factors beyond reasonable human control, including:

• Severe highway traffic jams, road closures, or bridge repairs.
• Adverse weather conditions, dense fog, flash floods, or landslides.
• Strikes, bandhs, state/national elections, VIP route diversions, or police barricades.
• Flight or train schedule revisions by transport authorities.

Passengers are strongly advised to plan their airport and railway station departures with adequate buffer time.

8. Limitation of Liability

To the maximum extent permitted under applicable law:

• Shri Balaji Cabs shall not be liable for any indirect, consequential, punitive, or incidental damages resulting from missed flights, train connections, business appointments, or hotel reservations.
• Our total aggregate financial liability arising out of any booking dispute shall strictly not exceed the total fare amount paid by the customer for that specific trip.

9. Governing Law & Jurisdiction

These Terms & Conditions and any contractual agreements between the customer and Shri Balaji Cabs shall be governed by, interpreted, and construed in accordance with the laws of the Republic of India. Any legal dispute, claim, or proceeding arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the competent courts located in Muzaffarpur, Bihar.

10. Contact Information & Grievance Redressal

If you have any questions, clarifications, or feedback regarding these Terms and Conditions, please feel free to reach out to our customer support team: